Some small business owners may think of asking for referrals is a bit tacky β itβs not. You justΒ have to do it the right way.
If you have satisfied clients, they will want to share their great experience with your product orΒ service. You just have to remind them of this. It is not usually in the top of mind of happy clientsΒ to immediately convince family and friends to try your product or service. If you are confidentΒ that you have provided good products or services, you can ask your existing clients for referralsΒ in a polite and professional way. Donβt be discouraged if you will not get any right away. ClientsΒ who will not refer others to you donβt mean they donβt like your business.
- Donβt ask for referrals right after you close the deal. Follow up first how they are enjoying your product or service. Let your clients fully appreciate your service before asking for referrals.
- You can also offer a rewards program to those who will refer new clients. For example, every 10 referrals, you client would get a discount or a freebie.
- Never use the line βWe need referrals.β You would sound very desperate. You could lines in the league of βWe have built our business by satisfying each and every customer. If you do know of someone who we can help with our product or service, please let us
know. Thank you!β Or βWe have grown with the help of our satisfied customers. Thank you for referring us to your family and friends. We aim to please!β
- You can also use those lines on all your marketing materials: website, blog, calling card, etc. You can also put up a small sign or a tent card by your cash register, beside the door for the customer to see before leaving the store, etc.