4 Things You Need To Do When Handling A Negative Review
No matter how hard you work at pleasing every single one of your customers, bad reviews are simply a partRead more.
5 Reasons Why All Employees Should Be Trained In Customer Service
Every company employee should be trained in customer service. This is especially important if you have a small business whereRead more.
Customer Service: How To Handle A Difficult Customer
All customer service representatives dread handling a difficult customer. They can be unruly, loud, and obnoxious. Sometimes this is throughRead more.
4 Customer Loyalty Program Ideas
Customer loyalty programs are programs which reward your customers for shopping at your store. They are geared towards repeat customers,Read more.
Identifying where You are Losing Users and What You can Do About It
If you have any type of blog or website, you know the value of more users. The concept of moreRead more.
Word Of Mouth Marketing
Did you know that your neighbor is your biggest advocate? If only you can tell him what you do, heRead more.
Loyalty Programs: Do They Really Help?
One question that keeps cropping up time and time again has to do with customer loyalty programs. Do these programsRead more.
How to Set Up a Referral Program
Some small business owners may think of asking for referrals is a bit tacky – it’s not. You just have toRead more.