Digital vehicle inspections are a great way to save time. They help you stay organized and ensure you’re not missing any important steps during your inspection process. They can also assist you in gaining the confidence of insurance providers and clients. They allow you to communicate clearly with your customer and demonstrate that you’re not hiding anything.
Increased Sales
In addition to saving time and money, digital inspections allow shops to sell more repairs. Many motorists are skeptical of the auto repair industry and feel they are being upsold on unnecessary services. But digital vehicle inspections eliminate consumer skepticism by providing transparency and trust to build customer loyalty. It is also easy to communicate the findings of a digital inspection through text messages to today’s motorists. This method of communication is much more efficient than talking to a customer over the phone. Motorists spend over three hours a day looking at their smartphones and send, on average, 94 texts per day. They will be more likely to respond to a detailed text message than a conversation with their Service Advisor.
Digital vehicle inspection software also allows customizable forms for specific shop processes. It will enable companies to keep assessments relevant to their unique focus. For example, a shop focusing on body work can have different forms for dents, scratches, odometer readings, and interior scratches. These custom forms make it easy to highlight key findings and provide customers with clear, easy-to-understand recommendations.
Increased Accuracy
Traditionally, automotive repair shops have used a paper inspection form to assess the vehicle visually. These paper forms are inconsistent, time-consuming and questionable from the customer’s perspective. With digital inspections, customers can see what the technician sees in clear images and video. This information can help the customer understand what is wrong with their vehicle and may make them more open to approving extra work on the car to prevent an expensive problem.
In addition to being more accurate, digital DVIRs eliminate the paperwork mess that comes with traditional paper forms. They also reduce the need to re-enter data from multiple formats, saving time for employees and management. Plus, they offer a better experience for the customer. Drivers can instantly submit a DVIR from their mobile devices, and managers can customize where the submitted information is delivered and in what format. It helps increase efficiency and ensures that safety standards are met. Moreover, this technology can improve the safety of vehicles and drivers on the road.
Increased Efficiency
Unlike paper inspections that can pile up, digital vehicle inspections operate within a software solution that can be run from any mobile device. It saves time and lets shops communicate inspection results more clearly with customers. In addition to reducing repair costs, digital vehicle inspections allow shops to upsell and cross-sell their services. They allow technicians to show customers the damage they have identified clearly and concisely. Moreover, these reports help customers to understand why the repair is necessary and how it will benefit their safety on the road.
Finally, digital vehicle inspections help to restore trust between customers and their service providers. In the past, many drivers have felt taken advantage of by auto repair shops. By allowing them to view all repairs easily, digital vehicle inspections reduce consumer skepticism and distrust. Additionally, they provide logs that will enable customers to keep track of their rehabilitation and see if any work was done on a specific date. It builds trust with customers and increases customer retention rates.
Increased Customer Satisfaction
As the world has become digitized, car inspections should follow suit. Customers can easily understand what maintenance is required and why with the help of digital car inspections. They can save and share these reports with other parties for more transparency. It translates to increased customer satisfaction, which leads to long-term client relationships and more revenue opportunities for repair shops. In a recent survey by AAA, two out of three car owners felt that they didn’t trust auto repair shops and believed they were being charged higher repairs than needed. Increasing transparency in the inspection process is one of the best ways to build trust with customers and improve road safety. Using a mobile inspection app with photos and videos can help increase transparency and make the process faster and more effective. The ability to take and send the inspection directly to a customer’s phone eliminates needless phone calls and saves customers time and money. Using software with 2-way texting allows customers to approve or reject work from their phones!
Increased Trust
With paper inspections, it can be easy for technicians to miss inspection items or complete them incorrectly. A digital vehicle inspection is a much more accurate and efficient way to manage your fleet. It also helps to improve safety by reducing the number of errors and allowing for easier analysis of recurring issues. Paper-based DVIRs are cumbersome to store, lose track of and can be difficult to search. With a digital DVIR system, your fleet can save money, improve productivity, and comply with regulations. Often, explaining how repair recommendations will affect a customer’s car or truck can be overwhelming, confusing and difficult. Digital vehicle inspections can help technicians convey the reasoning behind their recommendations by sending full, detailed reports to customers via email or text. Drivers can then review and approve repair work from the comfort of their homes, avoiding making costly phone calls for which they may not be available. The improved communication between service advisors and customers can also significantly improve productivity.
